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Frequently Asked Questions
  1. How should I contact PhotoFrames.net?
    Email: info@photoframes.net
    Phone: 800-641-9652

  2. Are the sizes listed the photo size, or the size of the frame itself?
    All of the sizes listed are the photo size. The picture frames are actually larger (Usually 2-3 inches in each direction) For example, a 4x6 frame is usually about 6x8. For a more exact size, please email your request.

  3. Does the frame I want have glass?
    Yes, all frames that PhotoFrames.Net offers come with glass.

  4. How are the frames packaged?
    All frames come individually boxed, unless noted otherwise.

  5. Are the frames I ordered in stock?
    Yes, only items in stock are shown. Rarely an item will be sold out, and not taken down from the site. If this happens when you buy picture frames you will be contacted either by phone or email.

  6. How much will my shipping charges be?
    All orders shipped UPS Ground within the continental U.S. will be charged a flat fee of $5.99. Other expedited UPS services are also available. Please place your order using UPS Ground and contact us. Charges will depend on weight and zip code.

  7. How long will it take to receive my order when shipped by UPS Ground?
    Photoframes.net will ship your order within 1 business day. Please allow an additional 1 - 5 days for UPS ground transit time. We ship from New York so you can use the below as a guide for UPS transit time:

    NY, CT, NJ - 1-2 business days
    MD, MA, PA - 1-3 business days
    FL, GA, NC, OH, IL - 2-4 business days
    TX, IA, MN, CO, OK - 3-4 business days
    CA, WA, NV, ID, OR - 4-5 business days

    For a more accurate transit time, and other states, please visit UPS.com. Below is a link to the UPS website transit time page. Use a Ship From zip code of 11101 & your zip code as the Ship To zip code.


  8. What is your return policy?
    Please check our Return Policy Page

  9. Is my information secure?
    Please refer our Security page for more information

  10. Will I be charged sales tax?
    Only orders being shipped to New York will be charged the appropriate sales tax. (Varies by County)

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